Culture

Culture

by on Aug 01, 2009

  • 3330K views

Version 2

More…

Version 2

Less

Accessibility

Categories

Upload Details

Uploaded via SlideShare as Microsoft PowerPoint

Usage Rights

© All Rights Reserved

1719 Embeds 2218K

http://jobs.netflix.com 1643644
http://www.netflix.com 142249
http://account.netflix.com 127130
http://gigaom.com 33173
http://www2.netflix.com 27065
http://www.techcrunch.com 24281
http://www.crunchbase.com 22615
http://www.hackingnetflix.com 16085
http://techcrunch.com 10906
http://creativegeneralist.blogspot.com 9070
http://connectedco.com 6474
http://www.slideshare.net 6281
http://www.pesak.eu 5768
http://www.pesak.eu 5768
http://mashable.com 5701
http://www.benjamintseng.com 3502
https://signup.netflix.com 3482
http://www.web-strategist.com 3211
http://www.dartblog.com 2887
http://aahang.wordpress.com 2772
http://www.businessinsider.com 2758
http://survivingharvard.com 2398
http://www.thesimpledollar.com 2206
http://commadot.com 2133
http://blog.steffanantonas.com 2038
http://www.eduard.ro 1851
http://thenetsetter.com 1483
http://looksgoodworkswell.blogspot.com 1440
http://www.slate.com 1405
http://gregverdino.typepad.com 1343
https://blackboard.vcu.edu 1310
http://drivingresultsthroughculture.com 1285
http://dartblog.com 1284
http://sproutsocial.com 1281
http://www.nonbillablehour.com 1220
http://spacebusinessblog.blogspot.com 1191
http://www.peopletoucher.com 1170
http://www.theequitykicker.com 1142
http://www.duperrin.com 1128
http://thebuild.net 1015
http://www.scoop.it 998
http://www.marketingprofs.com 998
http://paper.li 958
http://blog.summation.net 932
http://compensationinsider.com 888
http://anarchangel.blogspot.com 847
http://notatnik.mekk.waw.pl 820
http://www.netflix.ca 817
http://www.workingpoint.com 800
http://ca.netflix.com 748
http://www.persoenlichkeits-blog.de 714

More...

Statistics

Favorites
2,490
Downloads
39,562
Comments
204
Embed Views
2218K
Views on SlideShare
1112K
Total Views
3330K

A VC: Continuous Feedback

We have a portfolio company that will remain nameless that does something I want to call out as super awesome. Every board meeting, as homework after the meeting, they ask each board member to fill out a simple Google Form with two questions; three things we are doing well and three things we need to do better. They've been doing that every board meeting that I've been to.

They use this information as part of their continuous feedback loop to improve their management of the business and in turn improve the business. Based on their progress since our investment, I'd say it works pretty well.

This is one example of a larger theme I am noticing in our portfolio and the startup world at large. Companies are using simple web tools to get continuous feedback on their performance. They are using this kind of approach to do performance reviews of everyone in the organization, they are using this kind of approach to get feedback from their customers, and they are using this kind of approach to get feedback from their Board, investors, and advisors.

This makes a ton of sense. Startups are rapidly changing systems. If you use an annual review cycle, you aren't getting feedback at the same pace that you need to adapt and change the business. Doing this kind of thing continuously matches the frequency of the feedback loop with the frequency of the business.

I've written in the past about continuous deployment and how I have seen that work really well at some of our portfolio companies. Continuous feedback leverages many of the same principals and has many of the same advantages. If you haven't tried this approach, you might want to. From what I've seen, it works.

Amen...